Frequently Asked Questions | ExpressVPN (2024)

Last updated: February 8, 2024

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Need help setting up ExpressVPN on your device?Please see the setup tutorials section.
Havetrouble using ExpressVPN on your device?Please see the troubleshooting guides section.

Need live chat support? You can also get in touch with the ExpressVPN Support Team for further questions.

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VPN BASICS
What can I do with a VPN?

EXPRESSVPN SUBSCRIPTIONS
Is ExpressVPN free?
What do I get with my subscription?
How do I cancel my subscription?
Does ExpressVPN offer a lifetime subscription?
Why is ExpressVPN more expensive than other VPNs?
Will I be notified if my subscription is terminated?

ABOUT EXPRESSVPN
How many IPs do you have?
Do you log my data?
Is ExpressVPN safe?
Why should I choose ExpressVPN over other VPN providers?
What are ExpressVPN’s Terms of Service?

USING EXPRESSVPN
How do I sign in to my ExpressVPN account?
How do I install ExpressVPN?
Why doesn’t my ExpressVPN desktop app automatically update?
Why doesn’t my ExpressVPN app notify me that a new version is available?
What is the location picker?
Does ExpressVPN throttle my connection?

LIVE CHAT & TECHNICAL SUPPORT
I still have questions. How can I contact Live Chat Support?

What can I do with a VPN?

A VPN is a multi-purpose digital survival tool. You can use your VPN to:

Hide your real IP address and surf the web with added privacy
Protect your confidential information (such as online banking credentials or social media passwords) through VPN encryption
Unblock and access your favorite websites and social media platforms
Stream and downloadanything securely, anonymously, and with no limits
Get discounts when you shop online

Learn more about what a VPN can do.

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Is ExpressVPN free?

No. ExpressVPN is a premium VPN service, although a free trialis available for certain mobile devices.

Furthermore,all subscriptions come with a 30-day money-back guarantee,which means you can try us for a month with zero risk if you change your mind.

Get ExpressVPN Now

What do I get with my subscription?

Each subscription comes with access to all ExpressVPN apps and server locations. You can download ExpressVPN apps on as many devices as you’d like, or use the manual configuration instructions.

Learn more about the features available in every ExpressVPN subscription.

See setup instructions for ExpressVPN apps and manual configurations here.

How do I cancel my subscription?

For instructions on canceling your subscription, please see here.

Does ExpressVPN offer a lifetime subscription?

No. Providing a secure, fast, and reliable VPN service requires ongoing maintenance costs.

Lifetime subscriptions mean providers must deal with a lack of sustained revenue. They usually cope with this by using cheaper and less-secure infrastructure, selling user logs and IP addresses for extra income, or limiting technology upgrades and customer support to cut costs.

ExpressVPN is committed to protecting your online privacy and continually invests resources to ensure you get best-in-class service. For more on why there is no lifetime subscription for ExpressVPN, read the full blog post.

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Why is ExpressVPN more expensive than other VPNs?

Running a secure and ultra-fast network on the scale that ExpressVPN does is expensive. Unlike budget VPN providers, ExpressVPN invests in a better and more reliable platform to provide you with a superior and secure experience. ExpressVPN is still a great valueand offers a 35% discount for customers signing up for a one-year package.

You can also take advantage of the ExpressVPNreferral program and earn 30 free days for every friend you refer who signs up.

Learn more about the benefits of a premium, paid VPN.

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Will I be notified if my subscription is terminated?

ExpressVPN reserves the right to suspend or terminate services at any time, upon reasonable notice to you. Where applicable, your payment will be refunded to you.

For further details, you can refer to the ExpressVPN Terms of Service.

How many IPs do you have?

ExpressVPN has thousands of servers in dozens of locations around the globe. Each location can have hundreds of servers, with each server containing thousands of IPs. Server availability varies according to the connection protocol chosen (Lightway, OpenVPN, or IKEv2). ExpressVPN does not specify the number of available IPs because that may change depending on demand and other factors.

For an up-to-the-minute list of all our locations, see here.

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Do you log my data?

ExpressVPN is a privacy-focused company that does not store activity logs or connection logs of our users. ExpressVPN does collect minimal information about the usage of our services in order to identify and address technical issues, but this information cannot be used to connect you to any specific activity or behavior.

For more details, you can read ExpressVPN’s strict policy to keep no activity or connection logs, as well as the Privacy Policy and Terms of Service.

Is ExpressVPN safe?

Yes! ExpressVPN takes numerous measures to ensure your VPN connection is safe and secure:

IP masking using server locations around the world
Industry-standard 256-bit AES encryption
Network Lock (kill switch) for superior leak protection
No activity logs and no connection logs
Private, encrypted DNS on every server
Perfect forward secrecy for future-proofed privacy

Besides these standard features, ExpressVPN has a dedicated team of security engineers working to constantly upgrade our network and apps to address new threats to your privacy.

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Why should I choose ExpressVPN over other VPN providers?

ExpressVPN runs a premium VPN network optimized for quickness and reliability. Enjoy unlimited bandwidth and your choice of servers in dozens of countries around the world. ExpressVPN has built the best network and VPN apps in the industry. Still not convinced? ExpressVPN comes with a 30-day money-back guarantee on all plans, so you can try the best VPN service available with zero risk.

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What are ExpressVPN’s Terms of Service?

To read more about ExpressVPN as a company, please read the ExpressVPN Terms of Service here.

How do I sign in to my ExpressVPN account?

There are two ways to sign in to your account on the ExpressVPN website.

You can sign in with the email and password associated with your ExpressVPN account.

Alternatively, you can enter the email associated with your ExpressVPN account and request an email sign in link. Open the link in your email to complete signing in to your account.

If you don’t have an ExpressVPN account, you can get a subscription by clicking below:

Get ExpressVPN Now

How do I install ExpressVPN?

Get an ExpressVPN subscription
Go to ExpressVPN.com and selectMY ACCOUNT at the top of the page
Sign in using your username and password
UnderMy Subscriptions, selectSet Up ExpressVPN
SelectDOWNLOAD NOW for the appropriate version of your device
Follow the instructions to set up ExpressVPN on your device and enjoy the internet with added privacy and security!

Need help? Pleaseget in touch with the ExpressVPN Support Team.

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Why doesn’t my ExpressVPN desktop app automatically update?

Auto-update is now available for all ExpressVPN desktop apps. This includes the ExpressVPN apps for Windows, Mac, and Linux.

If auto-update is not working on your ExpressVPN desktop app, make sure you are using the latest version of the app. You can manually download the latest version of the ExpressVPN apps here. If auto-update is still not working, contact the ExpressVPN Support Teamfor help.

Why doesn’t my ExpressVPN app notify me that a new version is available?

ExpressVPN alerts customers of new releases gradually to ensure a smooth transition process. To download the latest version of any ExpressVPN app, please visit www.expressvpn.com/latest.

What is the location picker?

The location picker allows you to select which VPN server location to connect to.

From the location picker, you can view the server locations you recently connected to, the ones you have marked as favorites, and all of the server locations available. ExpressVPN will also recommend the top server locations based on where you are.

See instructions for picking locations:

On Windows
On Mac
On Linux
On Android
On iOS

For more information on picking server locations, see this guide orcontact the ExpressVPN Support Teamfor help.

Does ExpressVPN throttle my connection?

No. With ExpressVPN, there is no monthly data cap and no ISP service throttling.

Find out how a VPN helps you defeat throttling and download with no limits.

I still have questions. How can I contact live chat support?

For any other questions, or for any issues you have encountered, pleasecontact the ExpressVPN Support Team.

You can also create a support ticket or email the team directly at:

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Frequently Asked Questions | ExpressVPN (2024)

FAQs

Is it legal to use ExpressVPN? ›

It is legal to use a VPN to stream with greater privacy and security, although it might violate a streaming service's rules. As a privacy and security tool, ExpressVPN is designed so that no one can see or control what you do when connected to our VPN service—not even us.

View Details ›

What VPN does Joe Rogan use? ›

Joe Rogan uses ExpressVPN to secure his online activity from hacking and surveillance. With ExpressVPN, your internet data is encrypted and your privacy is protected.

Learn More ›

What is a VPN used for? ›

A VPN, which stands for virtual private network, establishes a digital connection between your computer and a remote server owned by a VPN provider, creating a point-to-point tunnel that encrypts your personal data, masks your IP address, and lets you sidestep website blocks and firewalls on the internet.

View Details ›

How do I turn off VPN? ›

How To Turn Off a VPN on Windows

Navigate to “Settings”
Select “Network & Internet”
Choose “VPN” from the menu on the left side of the screen.
Identify and select the VPN connection you wish to disable.
Finally, click on “Disconnect” to turn off the VPN.

Oct 5, 2023

Discover More Details ›

Can the police track a VPN? ›

Whether police can track VPN traffic is a common concern among users seeking online privacy. The truth is: the police can't monitor encrypted VPN traffic. However, they can ask your Internet Service Provider (ISP) to provide connection or usage logs through a court order, which can lead them to your VPN provider.

Read On ›

Can ExpressVPN be traced by police? ›

When you connect to a VPN, your traffic is encrypted and routed through a server in another location. This makes it difficult for anyone to track your online activity, including your ISP, government agencies, and hackers.

Is NordVPN better than ExpressVPN? ›

Both NordVPN and ExpressVPN are great options for streaming VPNs. They have powerful unblocking and streaming capabilities on various devices – from mobile to smart TV. However, NordVPN is our #1 pick overall because of better speeds and top-notch features.

Know More ›

Is it legal to use a VPN for Spotify? ›

Is it legal to use a VPN for Spotify? It is not illegal to use a VPN service to protect your privacy whenever you're listening to music on Spotify. It is, however, against their Terms of Service (ToS) to circumvent any technology that Spotify has implemented with a VPN.

Get More Info Here ›

How much does ExpressVPN cost? ›

ExpressVPN Subscriptions. ExpressVPN costs either $12.95 a month, $59.95 for six months, or $99.95 for a year.

Do I absolutely need a VPN? ›

Nowadays, everyone needs a VPN. It's the best way to protect yourself online. While most people aren't suffering in oppressive regimes that heavily censor the internet and restrict what you can see and do online, that doesn't mean they don't need a VPN.

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What is proxying? ›

It works by accessing the internet on behalf of the user while hiding their identity and computer information. A anonymous proxy is best suited for users who want to have full anonymity while accessing the internet.

Where does my VPN say I am? ›

Connecting to a VPN server will make it seem like you are in the same place as the server location. For example, if you are in the U.S. and you connect to a VPN location in the UK, you will appear to be in the UK.

Learn More ›

Should you leave VPN on all the time? ›

Yes, you should leave your VPN on all the time. VPNs offer the best online security, so keeping it on will protect you against data leaks and cyberattacks, especially while you're using public Wi-Fi. It can also safeguard against intrusive snoopers such as ISPs or advertisers. Always use a VPN when you go online.

Read The Full Story ›

Why do people disable VPN? ›

Turning off your VPN could also help diagnose some network issues. And if you're traveling to a country where VPN use is illegal or regulated, turning your VPN off could help keep you out of trouble.

See Details ›

When should you turn your VPN off? ›

While there are some legitimate reasons to disable a VPN, keeping it on all the time keeps your device and personal data protected from possible security risks. If you are experiencing internet connection issues or need to access services that do not allow VPNs, you can always temporarily disable your VPN.

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Can I get in legal trouble for using a VPN? ›

Yes, VPNs are legal in most countries around the world, including the US, Canada, and most of Europe. However, you might risk heavy fines or even imprisonment for using a VPN in a country that bans it, for example, North Korea or Iraq.

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Can ExpressVPN be traced? ›

ExpressVPN never logs your internet traffic or VPN connections. Therefore nothing can match you with an IP address or timestamp. Shared IP addresses cannot be traced back to you.

Know More ›

Is it OK to use ExpressVPN? ›

Do VPNs really protect you? High-quality VPNs such as ExpressVPN protect your identity, data, and privacy in various ways. Your online traffic is shielded in an encrypted tunnel so no one can see your activity or sensitive information (such as during online banking).