GlobalProtect Always On VPN Client - Troubleshooting (2024)
TheGlobalProtect Always On VPN Client (GlobalProtectVPN) will automatically detect if you are on or off campus and connect automatically when your device connects to the internet.
When your device is on campus the client will showInternal. This is normal and your VPN client does not need to connect while on campus.
When you are off campus your device will showDisconnecteduntil your device connects to the internet.
Even though GlobalProtect installed successfully on your Windows computer, it may not recognize the portal address. If this happens, when you click Connect, nothing will happen. To fix this issue, you'll need to delete and re-add the portal info. From the system tray, click GlobalProtect to open it.
Cause. During the client machine's inactivity or sleep, IPsec tunnel will timeout with multiple "Too many outstanding keepalive ..." messages. This will cause GlobalProtect to present the popup saying "Your Global Protect Session has been disconnected due to network connectivity issues or session timeout".
To reset your user credentials, simply click the “Sign Out” button located at the top right corner. This will cause the application to forget your saved credentials and prompt you for your new ones the next time you connect to the GP VPN application/portal.
Globaprotect is configured to connect automatically when the user signs into Windows. But our users are allowed to disconnect their VPN. If they disconnect it and turn of, log off or reboot their PC, Globalprotect does not reconnect automatically after login.
This could be because one or more network devices, such as routers, firewalls, or the Network Address Translation (NAT) between your computer and the remote server isn't configured to allow VPN connections. Contact your administrator or your service provider to determine which device may be causing the problem.
Your VPN software might be outdated. Your VPN settings might not be configured correctly. You might have poor internet connectivity or an intermittent network connection. The problem may not be a VPN issue at all – but it might be your internet connection preventing your VPN from connecting.
Common VPN issues include your VPN not connecting, your IP address still being visible despite the VPN saying it's connected, and your VPN continuously disconnecting. It's usually possible to overcome these issues by resetting your internet, restarting your VPN software, or changing your VPN server/protocol.
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