If your AirPods or AirPods Pro won't connect - Apple Support (PH) (2024)

If you need help connecting to your AirPods or AirPods Pro to your iPhone, iPad, or Mac, learn what to do.

If you can't connect to your iPhone or iPad

1. Update your iPhone or iPad to the latest version of iOS or iPadOS.

2. Put both AirPods in the charging case and make sure that both AirPods are charging.

3. To make sure that Bluetooth is on, go to Settings > Bluetooth.

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4. If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.

5. Close the lid, wait 15 seconds, then open the lid.

6. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.

   

7. Hold the charging case, with your AirPods inside and the lid open, next to your iPhone or iPad.

8. Follow the steps on the screen of your iPhone or iPad.

   See Also

   How to authenticate genuine AirPods

9. If you still can't connect, reset your AirPods or contact Apple Support.

If you can't connect to your Mac

1. Update your Mac to the latest version of macOS.

2. Put both AirPods in the charging case and make sure that both AirPods are charging.

3. To make sure that Bluetooth is on, choose Apple menu  > System Settings, then click Bluetooth.

4. If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, click the X to the right of your AirPods to remove them from the list.

5. Close the lid, wait 15 seconds, then open the lid.

6. Press and hold the setup button on the charging case for up to 10 seconds. The status light should flash white, which means that your AirPods are ready to connect.

7. Hold the charging case, with your AirPods inside and the lid open, next to your Mac.

8. Follow the steps on the screen of your Mac.

9. If you still can't connect, reset your AirPods or contact Apple Support.

Learn more

Connect your AirPods Max to your iPhone or iPad, or connect your AirPods Max to your Mac.

Published Date:May 22, 2024